Flight delay compensation

Claiming flight delay compensation from Turkish Airlines

Turkish Airlines is licensed in Türkiye. Here is which rules cover its flights, where Turkish Airlines takes a claim, and a letter you can send today without a claims company.

Download on the App Store Where to send it

General information, not legal advice. Not a promise of payment. AirwayControl is not affiliated with Turkish Airlines.

Which rules cover Turkish Airlines flights

It depends on where the flight departs and, on the way in, on where the airline is licensed. Turkish Airlines is licensed in Türkiye. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there; a flight that departs from Türkiye is under the Turkish rules.

Departing Türkiye, on any airline: Turkish rules3+ h late at your final destination: you may be owed €100–€600, by distance.
Arriving in Türkiye on Turkish Airlines: Turkish rules3+ h late at your final destination: you may be owed €100–€600, by distance.
Departing an airport in the EU, Norway, Iceland or Switzerland, on any airline: EU 2613+ h late at your final destination: you may be owed €250–€600, by distance.
Departing the United Kingdom, on any airline: UK 2613+ h late at your final destination: you may be owed £220–£520, by distance.

What Turkish rules say beyond the sum

While you wait: Meals and a hotel are owed while you wait, even with no compensation.
Refund or rebooking: From 5 h: you can give up the trip and get the fare back.
Connections: On one booking the 3 h counts at your final destination — a short delay that costs you the connection can still reach it.
When nothing is owed: No compensation if the cause was outside the airline's control.

The lines above are the ones AirwayControl shows for a route under these rules. More in the guide to the Turkish rules.

Where to send a claim to Turkish Airlines

Turkish Airlines takes complaints and claims through its own page. Have the letter below ready and paste it in, or copy the details from it.

The Turkish Airlines page

https://www.turkishairlines.com/en-us/any-questions/feedback-form/

We have found no email address that Turkish Airlines publishes for claims, so its own page is the way in.

If Turkish Airlines says no, or does not answer

Take it to the complaints body in the country you departed from. For a flight that departed from Türkiye, start at web.shgm.gov.tr.

Link and address read on the airline's own site and last checked 13 August 2026.

The letter, addressed to Turkish Airlines

This is the letter AirwayControl writes. It names the rules, asks for what they provide and asks Turkish Airlines to give its reasons if it says no. It names no sum, because the airline works that out. Fill in the brackets and send it yourself.

Dear Turkish Airlines,

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I understand this flight is covered by the Turkish regulation on air passenger rights (SHY-YOLCU), and I am claiming the compensation and any right to care that applies.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

The letter names Turkish rules. If the table above puts your flight under other rules, change that sentence. Under EU 261, write: “I understand this flight is covered by Regulation (EC) No 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.” Under UK 261, write: “I understand this flight is covered by the UK version of Regulation 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.”

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the letter needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of twenty countries and regions, in plain words.
It fills in the letter. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

Where do I send a compensation claim to Turkish Airlines?

Through the Turkish Airlines page at turkishairlines.com. Write to the airline that operated the flight first; a complaints body comes after.

Does Turkish Airlines take compensation claims by email?

We have found no email address that Turkish Airlines publishes for claims. Its own page is the way in.

Which rules cover Turkish Airlines flights?

Turkish Airlines is licensed in Türkiye. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there; a flight that departs from Türkiye is under the Turkish rules.

Does AirwayControl send the claim to Turkish Airlines?

No. AirwayControl never submits or handles claims and takes no share. It fills in the letter and the answers the Turkish Airlines page asks for, and you send them yourself.

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By airline

Where each airline takes a claim, and which rules cover its flights.

By country

What the rules of each country say. The main guide covers EU 261.

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. Airline links last checked 13 August 2026. AirwayControl is not affiliated with Turkish Airlines.

Official page for the Turkish rules: web.shgm.gov.tr. Sources: Regulation (EC) No 261/2004 and the European Union's own guide to air passenger rights.