Flight delay compensation

Flight delay compensation in Turkey

Türkiye has its own regulation on air passenger rights, SHY-YOLCU. Arrive three hours or more late at your final destination and you may be owed €100 to €600, by distance. Here is what the rules say, where the airlines take a claim, and a letter you can send today.

Download on the App Store What the rules say

General information, not legal advice. Not a promise of payment.

What the Turkish rules say

Compensation: 3+ h late at your final destination: you may be owed €100–€600, by distance.
While you wait: Meals and a hotel are owed while you wait, even with no compensation.
Refund or rebooking: From 5 h: you can give up the trip and get the fare back.
Connections: On one booking the 3 h counts at your final destination — a short delay that costs you the connection can still reach it.
When nothing is owed: No compensation if the cause was outside the airline's control.

These are the lines AirwayControl shows for a route under these rules, word for word.

Which flights are covered

Every flight that departs from an airport in Türkiye, whatever the airline.
Flights into Türkiye on an airline licensed there.

Where the airlines take a claim

The claim goes to the airline that operated the flight. These airlines are licensed in Türkiye, and each takes a claim through its own page.

Pegasus Airlines: flypgs.com
Turkish Airlines: turkishairlines.com

Links read on each airline's own site and last checked 13 August 2026.

The official page

For what the rules are and where a complaint goes when the airline says no or does not answer: web.shgm.gov.tr.

A letter you can send today

This is the letter AirwayControl writes for a flight under the Turkish rules. It names the rules, asks for what they provide and asks the airline to give its reasons if it says no. It names no sum. Fill in the brackets and send it from your own email.

Dear [airline],

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I understand this flight is covered by the Turkish regulation on air passenger rights (SHY-YOLCU), and I am claiming the compensation and any right to care that applies.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the letter needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of twenty countries and regions, in plain words.
It fills in the letter. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

How much is flight delay compensation in Turkey?

3+ h late at your final destination: you may be owed €100–€600, by distance. No compensation if the cause was outside the airline's control.

What am I owed while I wait?

Meals and a hotel are owed while you wait, even with no compensation. From 5 h: you can give up the trip and get the fare back.

Which flights do the Turkish rules cover?

Every flight that departs from an airport in Türkiye, whatever the airline. Flights into Türkiye on an airline licensed there.

Is AirwayControl a claims company?

No. AirwayControl never submits or handles claims and takes no share. It tells you which rules cover your route and writes a letter that you send from your own email.

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By airline

Where each airline takes a claim, and which rules cover its flights.

By country

What the rules of each country say. The main guide covers EU 261.

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. Airline links last checked 13 August 2026. AirwayControl is not affiliated with any airline.

The Turkish rules, official page: web.shgm.gov.tr.