AirwayControlComplaints bodies
Where to complain when the airline says no
Every country that applies EU 261 has a body that enforces it. Write to the airline first. If it refuses or does not answer, the body in the country you departed from is the next step.
General information, not legal advice. Not a promise of payment.
What EU 261 says
Regulation (EC) No 261/2004, usually called EU 261, has each country name a body that enforces it, for flights from its airports and for flights into them from elsewhere (Article 16(1)). A passenger may complain to such a body about a breach of the rules (Article 16(2)).
An airline that cancels a flight or denies boarding has to give each passenger the contact details of that body in writing, and so does an airline whose flight is delayed by two hours or more (Article 14(2)).
Which country
- A flight from an airport in the EU, Norway, Iceland or Switzerland: the body in the country you departed from.
- A flight into those countries from elsewhere: the body in the country you landed in.
The bodies, country by country
Each link goes to the body's own page for air passenger complaints, or to its home page where its own form could not be reached.
- Austria
- en.apf.gv.at
- Bulgaria
- caa.bg
- Croatia
- ccaa.hr
- Cyprus
- mcw.gov.cy
- Czechia
- kompenzace.caa.cz
- Denmark
- en.flypassager.dk
- Estonia
- ttja.ee
- Finland
- kuluttajariita.fi
- Greece
- hcaa.gov.gr
- Hungary
- kormanyhivatal.hu
- Iceland
- island.is
- Ireland
- iaa.ie
- Latvia
- ptac.gov.lv
- Lithuania
- ltsa.lrv.lt
- Luxembourg
- guichet.public.lu
- Malta
- mccaa.org.mt
- Netherlands
- e-loket.ilent.nl
- Norway
- reiselivsforum.no
- Poland
- gov.pl
- Portugal
- formdigital.anac.pt
- Romania
- anpc.ro
- Slovakia
- soi.sk
- Slovenia
- caa.si
- Sweden
- hallakonsument.se
- Switzerland
- bazl.admin.ch
- United Kingdom
- caa.co.uk
These are the links AirwayControl uses, last checked 13 August 2026. The United Kingdom has its own version of the rules; the link is the Civil Aviation Authority's page on alternative dispute resolution. The European Commission keeps the official list of national bodies.
Questions people ask
Where do I complain if an airline refuses my EU 261 claim?
To the national body that enforces EU 261. For a flight from an airport in the EU, Norway, Iceland or Switzerland, that is the body in the country you departed from. For a flight into those countries from elsewhere, the body in the country you landed in.
Does the airline have to tell me where to complain?
Yes. EU 261 says an airline that cancels a flight, denies boarding or delays a flight by two hours or more gives each passenger the contact details of the national body in writing.
Is AirwayControl a claims company?
No. It tells you which rules cover your route and writes the claim, and you send it from your own email. AirwayControl never sends or handles a claim for you, and takes no share.
Other problems
What the rules say when something else went wrong. The main guide covers delays and cancellations, and the checker shows which rules cover your route.
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General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. The regulation and the judgments named on this page were read in full on 3 October 2026.
Sources: Regulation (EC) No 261/2004 and the European Union's own guide to air passenger rights.