Flight delay compensation

Claiming flight delay compensation from IndiGo

IndiGo is licensed in India. Here is which rules cover its flights, a claim you can send today without a claims company, and where IndiGo takes it.

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General information, not legal advice. Not a promise of payment. AirwayControl is not affiliated with IndiGo.

Which rules cover IndiGo flights

It depends on where the flight departs and, on the way in, on where the airline is licensed. IndiGo is licensed in India. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there, so on IndiGo they cover the flights that depart from there. A flight that departs from India, and any other IndiGo flight, is under the Indian rules.

Departing an airport in the EU, Norway, Iceland or Switzerland, on any airline: EU 2613+ h late at your final destination: you may be owed €250–€600, by distance.
Arriving there from elsewhere on IndiGo: Not EU 261IndiGo is licensed in India, outside the countries these rules cover.
Departing the United Kingdom, on any airline: UK 2613+ h late at your final destination: you may be owed £220–£520, by distance.
Arriving in the United Kingdom on IndiGo: Not UK 261IndiGo is licensed in India, outside the countries these rules cover.
Departing Türkiye, on any airline: Turkish rules3+ h late at your final destination: you may be owed €100–€600, by distance.
Departing India, on any airline: Indian rulesNo Indian rule pays cash for a delay. Cancellation and denied boarding do.
Any other IndiGo flight: Indian rulesNo Indian rule pays cash for a delay. Cancellation and denied boarding do.

What Indian rules say beyond the sum

While you wait: Meals from 2, 3 or 4 h by flight length. A hotel past 24 h — or 6 h at night.
Refund or rebooking: Domestic and 6+ h late: another flight within 6 h, or the fare back.
When nothing is owed: No payout if the cause was outside the airline's control — weather and air-traffic control count here, and on a delay they take the meals and hotel with them.

The lines above are the ones AirwayControl shows for a route under these rules. More in the guide to the Indian rules.

Where to send a claim to IndiGo

IndiGo publishes an address for complaints. Send the claim below there, from your own email.

Customer.experience@goindigo.in

IndiGo’s published address for complaints

If IndiGo says no, or does not answer

Take it to the complaints body in the country you departed from. For a flight under the Indian rules, start at airsewa.gov.in. For one that departed from the EU, Norway, Iceland or Switzerland, the European Commission keeps the list of national bodies; from the United Kingdom, start at caa.co.uk.

Link and address read on the airline's own site and last checked 13 August 2026.

The claim, addressed to IndiGo

This is the claim AirwayControl writes. It names the rules, asks for what they provide and asks IndiGo to give its reasons if it says no. It names no sum, because the airline works that out. Fill in the brackets and send it yourself.

Dear IndiGo,

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I understand this flight is covered by the DGCA Civil Aviation Requirements, Section 3, Series M, Part IV, and I am claiming the facilities and any compensation that applies. If you consider that extraordinary circumstances under paragraphs 1.4 and 1.5 apply, please set out what they were.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

The claim names the Indian rules. If the table above puts your flight under other rules, change that sentence. Under EU 261, write: “I understand this flight is covered by Regulation (EC) No 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.” Under UK 261, write: “I understand this flight is covered by the UK version of Regulation 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.” Under Turkish rules, write: “I understand this flight is covered by the Turkish regulation on air passenger rights (SHY-YOLCU), and I am claiming the compensation and any right to care that applies.”

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the claim needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of 18 more countries, in plain words.
It fills in the claim. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

Where do I send a compensation claim to IndiGo?

To Customer.experience@goindigo.in, the address IndiGo publishes for complaints. Write to the airline that operated the flight first; a complaints body comes after.

Does IndiGo take compensation claims by email?

Yes. IndiGo publishes Customer.experience@goindigo.in for complaints, and the claim below can go there from your own email.

Which rules cover IndiGo flights?

IndiGo is licensed in India. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there, so on IndiGo they cover the flights that depart from there. A flight that departs from India, and any other IndiGo flight, is under the Indian rules.

Does AirwayControl send the claim to IndiGo?

No. AirwayControl fills in the claim, and you send it yourself. AirwayControl never sends or handles a claim for you, and takes no share.

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By airline

Where each airline takes a claim, and which rules cover its flights.

Europe

The Americas

Middle East, Africa and Asia

By country

What the rules of each country say. The main guide covers EU 261.

Europe

The Americas

Asia

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. Airline links last checked 13 August 2026. AirwayControl is not affiliated with IndiGo.

Official page for the Indian rules: airsewa.gov.in. Sources: Regulation (EC) No 261/2004 and the European Union's own guide to air passenger rights.