Flight delay compensation

Claiming flight delay compensation from Vietnam Airlines

Vietnam Airlines is licensed in Vietnam. Here is which rules cover its flights, a claim you can send today without a claims company, and where Vietnam Airlines takes it.

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General information, not legal advice. Not a promise of payment. AirwayControl is not affiliated with Vietnam Airlines.

Which rules cover Vietnam Airlines flights

It depends on where the flight departs and, on the way in, on where the airline is licensed. Vietnam Airlines is licensed in Vietnam. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there, so on Vietnam Airlines they cover the flights that depart from there. A flight that departs from Vietnam is under the Vietnamese rules.

Departing an airport in the EU, Norway, Iceland or Switzerland, on any airline: EU 2613+ h late at your final destination: you may be owed €250–€600, by distance.
Arriving there from elsewhere on Vietnam Airlines: Not EU 261Vietnam Airlines is licensed in Vietnam, outside the countries these rules cover.
Departing the United Kingdom, on any airline: UK 2613+ h late at your final destination: you may be owed £220–£520, by distance.
Arriving in the United Kingdom on Vietnam Airlines: Not UK 261Vietnam Airlines is licensed in Vietnam, outside the countries these rules cover.
Departing Türkiye, on any airline: Turkish rules3+ h late at your final destination: you may be owed €100–€600, by distance.
Departing Vietnam, on any airline: Vietnamese rules4+ h late at departure: you may be owed a fixed sum, by distance — if the fault was the airline's.

What Vietnamese rules say beyond the sum

While you wait: From 2 h: drinks. From 3 h: a meal. From 6 h: a place to rest, or a hotel overnight.
Refund or rebooking: From 4 h: a refund of the unused fare if you turn down re-routing.
When nothing is owed: Many outs here: weather, ATC, security — and technical faults found in operation also excuse the payout.
Time limits: Compensation claims: within 90 days of the flight. Refund claims: within 60.

The lines above are the ones AirwayControl shows for a route under these rules. More in the guide to the Vietnamese rules.

Where to send a claim to Vietnam Airlines

Vietnam Airlines takes complaints and claims through its own page. Have the claim below ready and paste it in, or copy the details from it.

The Vietnam Airlines page

https://www.vietnamairlines.com/vn/en/support/customer-care/feedback

We have found no email address that Vietnam Airlines publishes for claims, so its own page is the way in.

If Vietnam Airlines says no, or does not answer

Take it to the complaints body in the country you departed from. For one that departed from the EU, Norway, Iceland or Switzerland, the European Commission keeps the list of national bodies; from the United Kingdom, start at caa.co.uk.

Link and address read on the airline's own site and last checked 13 August 2026.

The claim, addressed to Vietnam Airlines

This is the claim AirwayControl writes. It names the rules, asks for what they provide and asks Vietnam Airlines to give its reasons if it says no. It names no sum, because the airline works that out. Fill in the brackets and send it yourself.

Dear Vietnam Airlines,

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I am claiming the compensation and services provided for by Decree 208/2026/ND-CP on passenger rights, and I make this claim within the time limit it sets. If you consider an exemption applies, please set out which one and why.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

The claim names the Vietnamese rules. If the table above puts your flight under other rules, change that sentence. Under EU 261, write: “I understand this flight is covered by Regulation (EC) No 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.” Under UK 261, write: “I understand this flight is covered by the UK version of Regulation 261/2004, and I am claiming the compensation and any right to care that applies. If you consider that extraordinary circumstances apply, please set out what they were and what measures you took.” Under Turkish rules, write: “I understand this flight is covered by the Turkish regulation on air passenger rights (SHY-YOLCU), and I am claiming the compensation and any right to care that applies.”

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the claim needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of 18 more countries, in plain words.
It fills in the claim. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

Where do I send a compensation claim to Vietnam Airlines?

Through the Vietnam Airlines page at vietnamairlines.com. Write to the airline that operated the flight first; a complaints body comes after.

Does Vietnam Airlines take compensation claims by email?

We have found no email address that Vietnam Airlines publishes for claims. Its own page is the way in.

Which rules cover Vietnam Airlines flights?

Vietnam Airlines is licensed in Vietnam. EU 261 and UK 261 cover a flight into Europe or the United Kingdom from elsewhere only on an airline licensed there, so on Vietnam Airlines they cover the flights that depart from there. A flight that departs from Vietnam is under the Vietnamese rules.

Does AirwayControl send the claim to Vietnam Airlines?

No. AirwayControl fills in the claim and the answers the Vietnam Airlines page asks for, and you send them yourself. AirwayControl never sends or handles a claim for you, and takes no share.

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By airline

Where each airline takes a claim, and which rules cover its flights.

Europe

The Americas

Middle East, Africa and Asia

By country

What the rules of each country say. The main guide covers EU 261.

Europe

The Americas

Asia

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. Airline links last checked 13 August 2026. AirwayControl is not affiliated with Vietnam Airlines.

Sources: Regulation (EC) No 261/2004 and the European Union's own guide to air passenger rights.