Flight delay compensation

Flight delay compensation in Malaysia

Malaysia pays no fixed cash for a delay. What its code does give: meals, drinks and calls from two hours, and from five hours a full refund or a hotel. Here is what the rules say and a claim you can send today.

Download on the App Store What the rules say

General information, not legal advice. Not a promise of payment.

What the Malaysian rules say

Compensation: No fixed cash for a delay here. Care and refunds are what the rules give.
While you wait: From 2 h: meals, drinks, calls and internet.
Refund or rebooking: From 5 h: your choice — a full refund within 30 days, or a hotel and transport.
When nothing is owed: Extraordinary circumstances excuse compensation — but a refund in real money must still be offered first.
Time limits: Complaints to the aviation authority: within 2 years of the flight.

These are the lines AirwayControl shows for a route under these rules, word for word.

Which flights are covered

Departing Malaysia.

Where to send a claim

The claim goes to the airline that operated the flight, through its own website or the address it publishes for complaints. Write to the airline first; an authority comes after.

The official page

For what the rules are and where a complaint goes when the airline says no or does not answer: flysmart.my.

A claim you can send today

This is the claim AirwayControl writes for a flight under the Malaysian rules. It names the rules, asks for what they provide and asks the airline to give its reasons if it says no. It names no sum. Fill in the brackets and send it from your own email.

Dear [airline],

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I am claiming the care and the refund or other remedies provided for by the Malaysian Aviation Consumer Protection Code 2016. Please acknowledge this complaint within 24 hours and resolve it within 30 days, as the Code requires.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the claim needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of 18 more countries, in plain words.
It fills in the claim. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

Is there compensation for a delayed flight in Malaysia?

No fixed cash for a delay here. Care and refunds are what the rules give. Extraordinary circumstances excuse compensation — but a refund in real money must still be offered first.

What am I owed while I wait?

From 2 h: meals, drinks, calls and internet. From 5 h: your choice — a full refund within 30 days, or a hotel and transport.

Which flights do the Malaysian rules cover?

Departing Malaysia.

How long do I have to claim?

Complaints to the aviation authority: within 2 years of the flight.

Is AirwayControl a claims company?

No. It tells you which rules cover your route and writes the claim, and you send it from your own email. AirwayControl never sends or handles a claim for you, and takes no share.

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By airline

Where each airline takes a claim, and which rules cover its flights.

Europe

The Americas

Middle East, Africa and Asia

By country

What the rules of each country say. The main guide covers EU 261.

Europe

The Americas

Asia

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. AirwayControl is not affiliated with any airline.

The Malaysian rules, official page: flysmart.my.