Flight delay compensation

Flight delay compensation in Indonesia

Indonesia's rules set a sum for a long delay: over four hours, you may be owed 300,000 rupiah, paid within three days. It covers Indonesian airlines, and flights within Indonesia. Here is what the rules say and a claim you can send today.

Download on the App Store What the rules say

General information, not legal advice. Not a promise of payment.

What the Indonesian rules say

Compensation: Over 4 h: you may be owed 300,000 rupiah, paid within 3 days.
While you wait: From 30 min: a drink. From 1 h: a snack. From 2 h: a meal. A hotel past 6 h.
Refund or rebooking: From 1 h: you can take the next flight or a full refund instead.
When nothing is owed: Only the airline's own causes pay. Weather and technical-operational causes are excused.

These are the lines AirwayControl shows for a route under these rules, word for word.

Which flights are covered

Flying an Indonesian airline, or within Indonesia.

Where to send a claim

The claim goes to the airline that operated the flight, through its own website or the address it publishes for complaints. Write to the airline first; an authority comes after.

A claim you can send today

This is the claim AirwayControl writes for a flight under the Indonesian rules. It names the rules, asks for what they provide and asks the airline to give its reasons if it says no. It names no sum. Fill in the brackets and send it from your own email.

Dear [airline],

I am writing about flight [flight number] on [date]. I am claiming the compensation and assistance I am entitled to as a passenger on that flight.

Flight details
Flight number: [flight number]
Date: [date]
Route: [from] to [to]
Scheduled arrival: [time]
Booking reference: [reference]

[What happened: for example, "The flight arrived 3 hours 20 minutes late" or "The flight was cancelled on the day".]

I am claiming the compensation and services provided for by Ministry of Transportation Regulation PM 89 of 2015. If you consider the cause was not one of the airline management factors that regulation lists, please say which factor you are relying on.

Please confirm receipt and let me know the outcome in writing. If you consider that compensation is not due, please tell me the specific reason and the evidence you rely on.

Kind regards,
[your name]

AirwayControl

Or let the app fill it in.

AirwayControl is a flight tracker for iPhone and Apple Watch. Set your flight before you leave, and it follows the day for you. If the day goes wrong, it already knows the details the claim needs.

It tells you when it matters. A notification when your flight lands three hours late or more.
It knows which rules cover your route. EU 261, UK 261 and the rules of 18 more countries, in plain words.
It fills in the claim. Airline, flight number, date and route come from My Flight.
You send it. From your own email, or through the airline's own claim form with every answer ready to copy.
No fee and no share. AirwayControl never takes a part of what you receive.

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Questions people ask

How much is flight delay compensation in Indonesia?

Over 4 h: you may be owed 300,000 rupiah, paid within 3 days. Only the airline's own causes pay. Weather and technical-operational causes are excused.

What am I owed while I wait?

From 30 min: a drink. From 1 h: a snack. From 2 h: a meal. A hotel past 6 h. From 1 h: you can take the next flight or a full refund instead.

Which flights do the Indonesian rules cover?

Flying an Indonesian airline, or within Indonesia.

Is AirwayControl a claims company?

No. It tells you which rules cover your route and writes the claim, and you send it from your own email. AirwayControl never sends or handles a claim for you, and takes no share.

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By airline

Where each airline takes a claim, and which rules cover its flights.

Europe

The Americas

Middle East, Africa and Asia

By country

What the rules of each country say. The main guide covers EU 261.

Europe

The Americas

Asia

General information about air passenger rules, not legal advice and not a promise of payment. Your airline decides; a complaints body decides on appeal. AirwayControl never submits or handles claims: the mail is yours, from your own account. Rules last checked 9 August 2026. AirwayControl is not affiliated with any airline.

The Indonesian rules: the law the claim above names is the source of these lines.